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Onboarding and Training Still Matter

I’ve had the pleasure of career coaching several individuals regarding interview tips, resumes and other ways to separate themselves from the pack in this crazy job market.

One thing I hadn’t counted on was onboarding and training problems that exist out here in the workplace. I have 2 clients, 2 different companies, with surprising experiences.

What is onboarding?

Onboarding is the process in which a company acclimates new employees to its culture, business practices, team members and workflow process.  Onboarding is not as organized as training – it’s a less formal process but some training may be involved. In a nut shell, it’s helping a new employee learn the ropes.

Training is the organized process in which someone is taught how to perform tasks or duties that relate to the essential job functions for which they have been hired. Usually with training there are manuals, books, knowledge base or computer based learning involved. Training does include elements of onboarding however it’s usually in the form of the employee manual or some job shadowing.

And now let’s begin.

Scenario #1

Jim takes a new job as a HR statistician. He has no experience in the field but he has some skill and wants to gain more practical experience.  During his interview he explains that he is not experienced but is willing to learn. The interviewers say that is fine and they eventually hire him. Just three days into the job they fired him, the same person that hired him said, “I don’t think this is working out.”

Jim didn’t lie about his experience or skill level. Where is the patience, the training and development? #TrainingFail

Scenario #2

LaJameka accepts a position with a company in which she is totally skilled, qualified and experienced. They give her a 2 week training program and afterwards she would begin her day-to-day duties. Once she completed the training she is taught the company’s ways (i.e. client meetings, greeting executives, the meeting schedule, and more importantly the attitude and position the company takes with the rank in file employees). This company believes employees are replaceable and therefore expandable. There are no engagement programs, diversity policies, lines of communication or anything that shows value. If an employee is unhappy, they don’t care if they quit, they’ll just find someone else.

This blatant disregard of the employees shocks LaJameka, and so she decides that this not the appropriate fit for her. Go figure an employee that cares about how the company treats its staff! What an unselfish and compassionate concept.

The take away.

Onboarding matters. Training matters. Questions matters. Company culture matters.

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