Benny was pissed. (names have been changed to protect the guilty) Benny was a client of mine and was not happy. A relatively simple mistake had become compounded by the multiples of people affected by it, and by the time everything was corrected something small and benign had become annoying and intractable like a fast-changing…

My neighbor is a busy dude. Nurse by day and DIY-er (Do it yourself) by night. And when I say DIY, I mean this dude will try to tear down and rebuild anything! Being a non-DIYer, I just listen to his stories, sometimes envious because the results sound cool, other times skeptical and thankful because…

O.P.P., how can I explain it I’ll take you frame by frame it To have you all jumpin’ shall we singin’ it O is for Other, P is for People scratch ya temple The last P…well…that’s not that simple It’s sorta like another way to call something an issue Employees come in start talking need…

After graduating college, my first real professional experience was in a nationwide retail-clothing store. Having worked there part-time during school, I was afforded the opportunity upon graduation to become a manager in the home store of our District Manager (DM). As an hourly associate I had heard the horror stories about the DM but I…

It’s November!  For many of you, November means autumn, or maybe even winter and snow. It may mean a warmer wardrobe or planning a holiday vacation. For me, November means fuzzy socks, cozy jammies and books and, because mid-November marks the anniversary of her death, November takes my mind to my mom. My mom was…

The very foundation of what HR professionals do is ensure that our organizations avoid risk and stay compliant to not only the policies that are established for the company but to Federal regulations and the laws of our particular States. Staying in the know requires constant reading, research, and most importantly listening. Outside of joining and…

Gamify That Training Process After reading my colleague – coconspirator and PIC mate, Janine Truitt’s article “Building Training Programs for Effective Learning and Development” I was inspired. You see in my practitioner days my major responsibility was training and development. I loved it. I got a buzz out of making the old process new, better…

What comes to mind when you hear mandatory training? More than likely the response you elicited is:  “ugh”. This response is typical when it comes to mandatory training because many times we use the fact that it is mandatory to make the training long, boring, information intense, and something where we just have to check…

We are going to be rounding out our Human Performance Improvement (HPI) series, so we thought we would replay our existing posts so you can get caught up before we publish new content. Enjoy! ******** Today’s workplace involves more scrutiny in terms of performance, but when it comes to improving that performance what comes to…

Just as the world has changed, so has training. Technology has made life convenient, efficient and easy. It has also made us a little dumber and lazier. Harsh, but true! Because information is so easily accessible, no one likes to consume and retain it. Who goes to the library and uses research or reference materials?…

Today’s workplace involves more scrutiny in terms of performance, but when it comes to improving that performance what comes to mind? Performance management or (Human) Performance Improvement? When managing performance, performance management and performance improvement can be two different things? How so you might ask. Performance Management Performance Management is usually referenced as the process…