Benny was pissed. (names have been changed to protect the guilty) Benny was a client of mine and was not happy. A relatively simple mistake had become compounded by the multiples of people affected by it, and by the time everything was corrected something small and benign had become annoying and intractable like a fast-changing…

My neighbor is a busy dude. Nurse by day and DIY-er (Do it yourself) by night. And when I say DIY, I mean this dude will try to tear down and rebuild anything! Being a non-DIYer, I just listen to his stories, sometimes envious because the results sound cool, other times skeptical and thankful because…

O.P.P., how can I explain it I’ll take you frame by frame it To have you all jumpin’ shall we singin’ it O is for Other, P is for People scratch ya temple The last P…well…that’s not that simple It’s sorta like another way to call something an issue Employees come in start talking need…

After graduating college, my first real professional experience was in a nationwide retail-clothing store. Having worked there part-time during school, I was afforded the opportunity upon graduation to become a manager in the home store of our District Manager (DM). As an hourly associate I had heard the horror stories about the DM but I…

It’s November!  For many of you, November means autumn, or maybe even winter and snow. It may mean a warmer wardrobe or planning a holiday vacation. For me, November means fuzzy socks, cozy jammies and books and, because mid-November marks the anniversary of her death, November takes my mind to my mom. My mom was…

Who doesn’t love combining work they love, being surrounded by smart people and getting to consume food they enjoy? If you happen to be doing this in the great state of Louisiana you also get to say things like acadiana, andouille, bayou, beignet, Cajun, crawfish, lagniappe, muffaletta, nutria, Parish, praline (pronounced “praw – leen”), and…

The very foundation of what HR professionals do is ensure that our organizations avoid risk and stay compliant to not only the policies that are established for the company but to Federal regulations and the laws of our particular States. Staying in the know requires constant reading, research, and most importantly listening. Outside of joining and…

Gamify That Training Process After reading my colleague – coconspirator and PIC mate, Janine Truitt’s article “Building Training Programs for Effective Learning and Development” I was inspired. You see in my practitioner days my major responsibility was training and development. I loved it. I got a buzz out of making the old process new, better…

Management consultant and author, Jim Collins, wrote an entire book on how companies go from good to great. I believe In order to get to great, one should first master being good. This can be done by not just understanding the basics, but flawlessly executing them. The essentials apply to HR just like they do…

What comes to mind when you hear mandatory training? More than likely the response you elicited is:  “ugh”. This response is typical when it comes to mandatory training because many times we use the fact that it is mandatory to make the training long, boring, information intense, and something where we just have to check…

We are going to be rounding out our Human Performance Improvement (HPI) series, so we thought we would replay our existing posts so you can get caught up before we publish new content. Enjoy! ******** Today’s workplace involves more scrutiny in terms of performance, but when it comes to improving that performance what comes to…