Benny was pissed. (names have been changed to protect the guilty) Benny was a client of mine and was not happy. A relatively simple mistake had become compounded by the multiples of people affected by it, and by the time everything was corrected something small and benign had become annoying and intractable like a fast-changing…

There is an old African proverb that states, “After you pray, move your feet”. This implies that no matter what’s being said or to whom, action on the part of the speaker is required for something to actually happen. I’ve personally found that doers are so busy doing that they don’t have time to waste telling…

Last week, a host of articles popped up (here is one) in the mainstream regarding the hype of Tony Hsieh moving Zappos to a holacratic organization. First glimpse of one article title, “Zappos is going holacratic: no job titles, no managers, no hierarchy” definitely sparks some interest. No titles, no managers, no hierarchy….how is this possible…

In a day and time when budgets are being cut and every dime has to be accounted for, it’s critical that everyone is able to show how they impact a company’s bottom line. It’s especially hard when you have departments like HR who clearly have value, but because they are not a “profit center”, it’s…