Every morning when my favorite radio shows go to commercial, I may just switch over to another channel. Where I live, the other channel happens to be one that airs the Steve Harvey Morning Show. Now I’ll be the first to admit that I’m not the biggest Harvey fan and never really have been, but…

The way news moves today (both real and #fakenews) I could write a post a day about how one U.S. company or another screwed up regarding public relations, customer relations, or employee relations. It could be United Airlines – pick one of many reasons – or Pepsi, or Chick-Fil-A.  Every day, something. This is not…

Hatefulness Unprofessionalism Those are hardly inspirational words, but they inspired this post. Recently, I concluded a workplace investigation that despite all the discriminatory allegations, counter claims, and retaliation complaints thrown around, what it boiled down to was there was a lot of hatefulness (feelings) and oodles of unprofessionalism (behavior). Hatefulness and unprofessionalism. They have no…

My commute to work is less than three miles, and that’s the primary use for one of our vehicles. I end up at the gas station about once a month, and oil changes are almost 9 months apart. Both of these actions generally are a time for checking the status of the car’s systems beyond…

It’s the mean season in America. We’re entering the meanest season in politics as both left and right hurl insult, innuendo, invective and idiocy at each other in a futile attempt to look more presidential. Every four years around this time our major parties (both in need of an intervention check with reality) swear they…

Companies spend millions on safe and secure internal communications systems however they still fall short of capturing everyone’s attention. We’re all familiar with traditional methods of organizational communications, things like email blasts, office meetings, IM and Sharepoint. Those methods work very well for employees with easy access to a computer or who work in the same…

Bosses who claim they don’t have favorites are lying! They’re lying to you and they’re lying to themselves. I don’t know why they bother lying; I believe having favorites is perfectly acceptable. Please note, “having favorites” and demonstrating “favoritism” are not the same thing. Giving an employee unfair preferential treatment at the expense of another is rude and wrong, and you…

My father would kill me if he knew I told you this, but he’s been battling with a couple of serious illnesses for the last two years. A few weeks ago he had a hematoma in his head, which required a little brain surgery, so for the last few weeks I’ve been back and forth on…

I used to “journal.” Doesn’t that sound distinguished and all grown up? Just writing it should make me feel a bit better about my maturity and intelligence but alas, there is that darned “used to” in front of it. It was past tense, way back when. Obviously, I don’t do it anymore, but maybe I should. This morning, I…

“Quit singing and get back to work!” “Settle down! Don’t you have work to do?” “This work is serious so take it seriously!”  “I don’t appreciate that you and your team are always laughing and carrying on with everyone else.” Four statements.   Four assumptions.    Four reasons to make my blood boil. The first statement was…

I met with a client the other day who was telling me about one of his favorite employees. Words like high performer, rockstar, favorite and value-added team member were used generously by this man – I could have pulled ten or so sound-bites regarding engagement and performance out of his monologue. I’m known for being…

Communication is Critical Communication strategies, systems and practices play a major role in high-performance workplaces. How you collect and process this information can have a huge impact on the effectiveness of your business. A comprehensive communications strategy can give you a significant competitive advantage in your efforts to build and maintain positive employee relations. When…