Benny was pissed. (names have been changed to protect the guilty) Benny was a client of mine and was not happy. A relatively simple mistake had become compounded by the multiples of people affected by it, and by the time everything was corrected something small and benign had become annoying and intractable like a fast-changing…

Bosses who claim they don’t have favorites are lying! They’re lying to you and they’re lying to themselves. I don’t know why they bother lying; I believe having favorites is perfectly acceptable. Please note, “having favorites” and demonstrating “favoritism” are not the same thing. Giving an employee unfair preferential treatment at the expense of another is rude and wrong, and you…

I used to “journal.” Doesn’t that sound distinguished and all grown up? Just writing it should make me feel a bit better about my maturity and intelligence but alas, there is that darned “used to” in front of it. It was past tense, way back when. Obviously, I don’t do it anymore, but maybe I should. This morning, I…

You and your company have hired the best and the brightest to work for you, but for some reason your business is struggling to see the results these A players were supposed to be bringing with them. They have the required experience, the expectations have been clearly defined and shared and the team has all…

Enthusiasm and Its Impact on Performance

We all motivate others at some point in our careers. Our methodology gives us the power to spark creativity or, just as easily, hinder the individual and/or groups performance. Our goal should be to nurture the embers of dedication in an effort to spark the flame of creativity. Then, as that flame burns brightly, we should support it in the hope of creating an inferno of productivity.

Between employees who cannot cite any value in the performance evaluation process to practitioners who treat it as one more administrative task; performance management has taken a beating over the years. I always say the employee-employer dynamic is very much like a relationship- you should never go to bed mad and communication is key. In…